Returns, Refunds AND COMPLAINTS

Sabr aims to provide quality products and excellent customer service.
If a product is faulty, damaged, significantly different from its description, or does not meet applicable consumer guarantees, please contact us. Depending on the circumstances, you may be entitled to a repair, replacement, refund, or another remedy under the Consumer Guarantees Act 1993.

Change-of-mind returns are not automatically required to be accepted.  All our sabr brand of clothing are made to order and go for printing once order has been placed therefore returns and refunds due to change of mind or personal circumstances cannot be accepted.  Where Sabr agrees to accept a change-of-mind return, the product must generally be unused, unworn, in its original condition, and returned within the timeframe provided by Sabr.
 

Customised and personalised products cannot generally be returned due to change of mind, but this does not affect your rights under New Zealand consumer law.
 
Return Process

To request a return or report an issue, email admin.sabr@gmail.com with your order number, purchase date, details of the issue, and photographs or video where applicable.
Please wait for return instructions before sending any product back.
Customers are responsible for return shipping costs for approved change-of-mind returns. Where a product is faulty or covered by consumer guarantees, Sabr will meet its legal obligations.
 
Complaints
If you are unhappy with a product or service, please contact us at admin.sabr@gmail.com.
Please include your order number and details of your concern. We aim to respond and work towards resolving complaints fairly and promptly.